As others have said, T-mobile is great if you never stray from a large metropolitan area, or decently sized cities. If your mother does a lot of traveling (especially out west), she may want to consider a different carrier (like Verizon). I would assume that T-mobile's coverage would improve at least a little after their merger with AT&T completes.
I made the mistake of getting a T-mobile phone as my first cell phone when I used to split time working at various locations in Nebraska, Wyoming, and Montana about 7 years ago. Reception in Nebraska wasn't bad if I didn't stray too far from the Interstate. In Wyoming I could only get a signal in Gillette and Sheridan. In Montana I could only get a signal in parts of Billings. Interstates were spotty at best in these states. I got so fed up that I actually paid the $200 early termination fee to get a Verizon phone.
Get equal service from US Cellular and pay a lot less. Plus no contract after the first one. End of story.
ive had really bad luck with their customer service. the one is ames sucks and ive been to a few in dsm and had the same result. had a few issues when we switched our phones over to verizon that took about 3 or 4 days to get straightened out but they were more than willing to do what it took to fix the problem. ill spend a little more money to get decent customer service
I had T-Mobile for 4 years and I always felt like I had good service from them. In Ames it was sometimes a little sketchy for reception, but otherwise I got reception from them pretty much everywhere in Iowa. I took a trip out to Colorado and also had reception on the whole trip out there as well. The thing that T-Mobile did well was having the "affiliates" like I-Wireless where you could use their networks and not be roaming.
I ended up switching to Verizon because my company offers a great discount and reimbursement plan if you use them, but if that hadn't happened I would have stayed with T-Mobile.
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