Customer Service?!?!?!

**michaelrr1** · 12-17-2011, 08:39 PM

Originally Posted by enisthemenace

Hey All...it's about "principle". I work in Customer Service...manage a team who pays life insurance agents their commission. Had an agent call in one day none to happy that his commissions were being held. The amount he was concerned about was $0.63. I'm not kidding...$0.63.

The fact is, there is a system limitation. The system literally will not cut a payment if it's less than $25, except at the end of the year, you know to make sure the books are balanced. I talked and explained how it worked to the guy for a few minutes, and he said it was about the "principle". How could I hold his money, no matter how insignificant?

At that, I told him I could wire his $0.63 to him the same day, but would need for him to give me his bank's federal wiring information. That was the only eat I could get it done for him.

He calls me back and says his bank's going to charge him $12 for the wire. I told him I was aware of such a charge, but felt the "principle" was worth more to him, and asked him if be wanted me to execute.the transaction. It turns out, the "principle" wasn't worth $11.31, because he quickly dropped it.

Point is, people have the right to complain about any amount of money if it's theirs. It just depends how much it means to them. In the OPs case, it cost him/her nothing, and I applaud him/her.

It's also about "common cents". When the OP told his story on a message board, he should have had the "common cents" to be prepared for the ridicule.

**enisthemenace** · 12-17-2011, 08:41 PM

Originally Posted by michaelrr1

It's also about "common cents". When the OP told his story on a message board, he should have had the "common cents" to be prepared for the ridicule.

Oh, no doubt. Can't argue that

**conmebol** · 12-17-2011, 10:34 PM

Originally Posted by enisthemenace

Hey All...it's about "principle". I work in Customer Service...manage a team who pays life insurance agents their commission. Had an agent call in one day none to happy that his commissions were being held. The amount he was concerned about was $0.63. I'm not kidding...$0.63.

The fact is, there is a system limitation. The system literally will not cut a payment if it's less than $25, except at the end of the year, you know to make sure the books are balanced. I talked and explained how it worked to the guy for a few minutes, and he said it was about the "principle". How could I hold his money, no matter how insignificant?

At that, I told him I could wire his $0.63 to him the same day, but would need for him to give me his bank's federal wiring information. That was the only eat I could get it done for him.

He calls me back and says his bank's going to charge him $12 for the wire. I told him I was aware of such a charge, but felt the "principle" was worth more to him, and asked him if be wanted me to execute.the transaction. It turns out, the "principle" wasn't worth $11.31, because he quickly dropped it.

Point is, people have the right to complain about any amount of money if it's theirs. It just depends how much it means to them. In the OPs case, it cost him/her nothing, and I applaud him/her.

What happened to the 6 cents? I'm intrigued.

**CycloneErik** · 12-17-2011, 10:37 PM

I would have told her not to worry about it once she mentioned it. Then I would have left, and I never would have thought about it again.

Hopefully, you got your three cents and the justice you feel you deserve. Few have been wronged so grievously.

**SvrWxCy** · 12-17-2011, 10:43 PM

I feel that this thread is missing something, ah yes, here it is:

**CtownCyclone** · 12-17-2011, 10:53 PM

Originally Posted by cycloneace55

I just have to share this experience because I found it irritating.

I went thought the Carl's Jr. drive through on a Friday at 2 in the afternoon, placed my order and drove to the window. I paid my $6.92 total with a five and a pair of ones. The girl at the window hands me a nickel and states "I am out of pennies and owe you three cents." OK so at this point I think she will go to another register to get the pennies. She goes and hands me my shake and then goes to get my burger and fires, and pennies I assume. AS I am waiting I get the feeling that I for some reason get to pay 3 more cents then everyone else so I reach into my change stash in my car and get 2 pennies. She comes back with my burger and no pennies and asks if I want ketchup. I say yes. She comes back with some ketchup and I now assume that she is not going to go out of her way to get me my 3 cents. I hand her the two pennies and she just stares at me for a second then says..... "no, I owe you 3 cents." My reply.... "I know, I will give you these two pennies, then you will owe me 5 cents, or a nickel. It takes her about 5 seconds and I swear I can here the gears grinding as she processes this information. (must have gone to a LAUSD public school) Needless to say I got my nickel.

Now I know some of you are thinking "dude, its only 3 cents". Most of the time I would agree with you but the total lack of effort to find 3 pennies and I wasn't even asked it if was OK if I didn't get the pennies. Her assumption that I didn't care was off putting to say the least. That and what store runs out of pennies at 2 in the afternoon? That and was the store out of pennies or just her register?

I will admit to being a stickler about customer service and have noticed a decline in the past few years at least locally. (Southern California) I have worked in the food service industry and other service industries so its not like I don't see things from the other side. Now I admit my standards for Carl's Jr are not high at all, hell I am happy when my order is correct considering I had a friend get a burger missing the patty once, but this irritated me.

Does anyone else have wonderful customer service stories?

OK...so...you owed them $6.92. You paid them $7.00. By my math, they owe you $0.08. You give them $0.02. They now owe you $0.10. And you only wanted $0.05 back?

**SvrWxCy** · 12-17-2011, 10:57 PM

Originally Posted by CtownCyclone

OK...so...you owed them $6.92. You paid them $7.00. By my math, they owe you $0.08. You give them $0.02. They now owe you $0.10. And you only wanted $0.05 back?

Perhaps you should read it again, he states he got one nickel back in change.

**CycloneErik** · 12-17-2011, 10:58 PM

Originally Posted by CtownCyclone

OK...so...you owed them $6.92. You paid them $7.00. By my math, they owe you $0.08. You give them $0.02. They now owe you $0.10. And you only wanted $0.05 back?

She gave him a nickel earlier.

He says she was confused by his math. Honestly, she was probably stunned that he was making an issue of this thing. I guarantee that he won the "customer of the day" discussion among the employees. Nobody there can believe this happened, even the sympathetic ones.

**IowaStateClones** · 12-17-2011, 10:58 PM

Originally Posted by CtownCyclone

OK...so...you owed them $6.92. You paid them $7.00. By my math, they owe you $0.08. You give them $0.02. They now owe you $0.10. And you only wanted $0.05 back?

Easy guy, they already gave him a nickel.