what I meant was people i talk to always throw fits about it. Never heard any good things from the horses mouth...
UPDATE: The guy came today only to find out he didn't have her down for a box switch and didn't bring the correct box. I rest my case. Luckily for us he gave us a box with dvr built-in instead (She initially just wanted the HD only box). So in the end it worked out but who knows who we now screwed over by taking someone else's cable box.
I know I went off the handle with this thread but the trouble I've mentioned in this thread is just a small taste of the trouble we've had. To those with Mediacom who have NEVER had a problem congrats but your probably in the minority.