Do you think this is to a significant extent because US workers are much better communicators than Indian workers? I've heard this is a major difficulty in working with outsourced IT given they are not native English speakers.
Communication is an issue yes, but it is easy to overcome. The skills I think they are missing is critical thinking. They cannot find a problem, only type in a solution if someone gives it to them. We ran a website with an Indian team, they would call me every day because they had issues. I would tell them to go look in the logs and restart it, dive into it, find the problem. They asked me exactly what they should type to find it. Most problems would take them a full day to solve, I could do it in 10 min.
Before long, we moved all the jobs back to the US. We are having better luck with eastern block outsourcing now.
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety. - Benjamin Franklin 1775
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