IT Help - Reaching Here

**NATEizKING** · 01-03-2013, 03:04 AM

My laptop has been locking up after just a few minutes (5-10) every time I start it up. Here is the error message it displays after being frozen for a while:

Failure to display security and shut down options

The logon process was unable to display security and logon options when CTRL + ALT + DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.

I tried the googled answer option of reseting winsock in cmd safe mode but have not had any success. I have also tried to restore to a previous date and none of the previous dates work, always get an error. My easy software management was installing an update and is no longer on my computer which I have read updates and installations have caused this error. Not sure how to get it fixed though. I am running safe mode with networking just fine.

**1100011CS** · 01-03-2013, 07:59 AM

Did you read through all the suggestions here: Failure to display security and shut down options. The logon process - Microsoft Community

**iowa_wildcat** · 01-03-2013, 09:16 AM

Nate, you may not like my suggestion but it worked wonders for me when the Vista on my Toshiba shot craps.

Meet Ubuntu | Ubuntu

**NATEizKING** · 01-03-2013, 09:31 AM

Originally Posted by 1100011CS

Did you read through all the suggestions here: Failure to display security and shut down options. The logon process - Microsoft Community

I read through these and tried the clean boot and winsock reset in safe mode, neither worked.

**NATEizKING** · 01-03-2013, 09:32 AM

Originally Posted by iowa_wildcat

Nate, you may not like my suggestion but it worked wonders for me when the Vista on my Toshiba shot craps.

Meet Ubuntu | Ubuntu

I'd rather avoid that route for now, I have reinstall cd's if I have to resort to that.

**VTXCyRyD** · 01-03-2013, 09:34 AM

Ubuntu is a pretty simple to use Linux system. I run it on my desktop at home. I run it with a dual boot along with Windows XP. The only reason I have XP still on the system is some of the programs I use don't work well with WINE on Ubuntu. Its mostly a couple of games. Some of them work on WINE just fine.

95% of the time my desktop computer at home is running Ubuntu 12.10.

**Cycl1** · 01-03-2013, 09:53 AM

have you tried restarting?

**bos** · 01-03-2013, 09:55 AM

Have you tried creating a new administrator account, moving your documents and such to it and then deleting your old account? Im curious if its user specific and was wrecked up by malware.

**NATEizKING** · 01-03-2013, 10:02 AM

Ever used Microsoft Answer Desk?

**NATEizKING** · 01-03-2013, 10:03 AM

Originally Posted by Cycl1

have you tried restarting?

I have to boot in safe mode with networking or my screen freezes after about five minutes and I get the message I posted above, then have to restart again for same result.

**NATEizKING** · 01-03-2013, 10:06 AM

Originally Posted by bos

Have you tried creating a new administrator account, moving your documents and such to it and then deleting your old account? Im curious if its user specific and was wrecked up by malware.

Haven't tried this, not really sure I know how. I usually don't set up accounts since it's my personal computer and I'm the only one that uses it.

**bos** · 01-03-2013, 10:11 AM

Originally Posted by NATEizKING

Haven't tried this, not really sure I know how. I usually don't set up accounts since it's my personal computer and I'm the only one that uses it.

Before you decide to reload the system try it.

How to create a new user account in Windows 7 and Windows Vista

This will tell you how.

Once you have created the account (make sure you set as administrator), log in under it and confirm if everything is working, once it is, just go into the old user profile c:\users\username and move your documents over to the new profile. Once you have done all that you can delete that account.

**NATEizKING** · 01-03-2013, 10:17 AM

Originally Posted by bos

Before you decide to reload the system try it.

How to create a new user account in Windows 7 and Windows Vista

This will tell you how. You can still get to your regular account in safe mode, correct? Make sure you back up all of your stuff if you can to an external hard drive, because once you remove the old account its gone.

I have a flash, not much I really need on here anyway. The help desk guy told me to try this (with links):

First you need to do a system file check
if it founds corrupted files which it cannot repair then you will need to perform an in-place upgrade using the windows 7 disc
you will also need to run our safety scanner to determine any on going virus infection
and to update your device driver (GPU)

If it fails I will try the new account method, and yes I can get on my administrator account in safe mode, had to run cmd as admin to try the winsock reset suggestion but that failed me

**bos** · 01-03-2013, 10:17 AM

I guess I didnt ask, can you get to a logon screen when not in safe mode? Or does it error out long before that?

**NATEizKING** · 01-03-2013, 10:23 AM

Originally Posted by bos

I guess I didnt ask, can you get to a logon screen when not in safe mode? Or does it error out long before that?

I don't have a logon screen because I never created an account or password, but I can fully load in regular boot but it freezes after about 5 minutes. Screen goes black for a while, get a loading cursor that I can move, get the error message above, goes back to normal for a few minutes, repeat.