Last summer I had something similar. I returned a car and checked in without any problem, but an hour later I got a call that they found a missing light cover or something. Earlier I had declined their insurance, because I have special coverage on my own. So I think they thought I was uninsured. Anyway, I checked the status of the claim just now and found that my insurance paid $113 on Jan 11th, and that the determination of loss of use is pending the rental company's proof of claim. I think your insurance company will need to get the Enterprise's fleet utilization log, to determine if they have other cars available during the time it takes for repair.
Just a suggestion for a similar situation next time...take a picture of the car covered with snow outside of their lot. I've heard of folks who snap several pictures of rental cars at the lot just for proof of condition. Since most everybody has a camera with them these days, it's pretty easy to do.
I worked at budget for a year and had customers insist that a damage report be done sometimes quite aggressively. It's your right as a consumer to do this. Not saying its your fault at all but in the future insist on it and don't worry about being a dick. Most employees realize what a scam rental car places typically are.
Did you have an Iowa State shirt on? I could see where the Hawk grads working at Enterprise in Cedar Rapids could be out to get you for that...
Sometimes if you write them a detailed letter with a cc to the consumer protection divisions at the AG's office and the FTC, they suddenly listen to you more carefully.
I know it is a rip but I ALWAYS get accidental damage for this exact reason, especially if it is only one or two days. You're literally covered if the car explodes... I brought a car back and they tried a similar thing on me. I pointed to the A D coverage and I received zero charges. its like $9. HOWEVER, if you complain your way up the chain eventually you will get things figured out. Same process as U-Haul, they try to screw you over, you complain to as high a level as you can get, they usually give in because it is rarely a high cost you are disputing in their eyes.
Thanks, everyone. There is a lot of good advice here.
It is totally not my style to be confrontational. Except on the internet where I'm the toughest SOB that has ever pounded a keyboard. But when that guy called me a liar to my face it lit a fire and I lost it.
I don't have twitter but a lot of companies are responsive to complaints that you air to the public.