Bob L at Hummel's is another great one... and my uncle :wink:
My uncle lives in Vegas. The car salesmen there are rediculous. He brought his car in for a trade. While negotiating with the salesman, they took his keys to test drive the trade-in so they could give my uncle a trade-in value. When my uncle decided he didn't want to buy from them, they flat out refused to return his keys while they tried to convince him to buy. He didn't get his keys back until he threatened to call the police to claim theft.
Agree 100%, we bought a vehicle there about 10 years ago and had horrible service!
We've had good luck at Mid States and Granger Motors though!
Clearly there are stories out there of egregious treatment by any sort of sales staff.
I would submit, however, that by and large some salespeople may have an edge about them or be jaded if you will in response to the sort of methods people talk about using in this thread. If you don't want them to play games, why play games yourself? Why go in with the idea that you're going to walkout, hang up on them when they call back, etc. Why not do your research to figure out what you want, then decide what kind of value it holds. Tell the person selling it what its worth to you, if they agree great, if not, the search continues.
Just for reference, I used the above method in all of my car purchases, 2 private party deals, and 3 different dealerships, including Gabus. In all instances the experience was perfectly fine because it was based on honesty and not some sort of ridiculous game so I could leave feeling like I 'got a deal.'
I sell cars for a living and have for the last 15 years. It does not have to be a traumatic experience for the buyer. Please do your research before ever reaching for the phone or visiting a dealership. Edmunds.com is the best online source of information by far. Use Edmunds and you will not be taken advantage of financially. Make friends with the latest addition of Consumer Reports annual car edition. Reading their reviews will reduce your odds of purchasing a problem. Remember, you can do all the research you want but it is difficult to be an expert at something that you will only do every five years. You have a right to expect common courtesy and straight forward answers to your questions. Do business with a sales person that you trust. Courtesy and respect are a two way street. If you lie about cars or a deal to an experienced salesperson, you will lose all credibility with them. After fifteen years in the business, I guarantee you that I have heard it all. Being human, I tend to treat my clients the same way that I am treated. Actually, try developing an ongoing business relationship with a sales person. You do it with your doctor, your lawyer, your accountant, and your mechanic. Try it with a car professional and you will find that it is mutually beneficial.
Wait what? They lose $$ on the transasction but make up for it in volume? Were you an internet CEO in the late 90's or something?
Yes dealers can sell for less than invoice and still make money, they have a dealer holdback which is basically the manufacturer giving the dealer some $$ to pay the interest on the loan it takes to bring that vehicle onto the lot. It is usually $400-$800 per vehicle. You can get this info on carpoint.com.
I have purchased 3 cars from Hummles also. The last one I went in at lunch, grabbed a sales guy, told him I wanted that car, pointed to it, told him I would give him $27,500 (sticker was $31,000), I said invoice is $27,000 even, you keep the holdback, and I will sign it right now. He just stood there amazed, smiled and shook my hand. I was out of there in 45 min. Easiest car buying experience ever.