I try to be patient and understanding of the situation when something like this happens but sometimes it just gets too hard. In some cases, it is a blatent screw up and I can't even comrehend how they could screw that up so I end up getting mad.
"These are my new shoes. They're good shoes. They won't make you rich like me, they won't make you rebound like me, they definitely won't make you handsome like me. They'll only make you have shoes like me. That's it." - Charles Barkley
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