Des Moines Register complaint

**CycloneErik** · 10-26-2008, 09:12 AM

Originally Posted by Phaedrus

Just to update the group on my experience with the Des Moines Sunday Register:

Today is week 7 of no delivery. I've asked them to refund the full amount of my paid subscription, and I got promises and weasel words in return.

They "allegedly" sat the delivery guy down and conselled him on his lack of performance, but I doubt it; my neighbor down the street has his paper, and I am paperless.

The clock starts now on getting my money back. I'm not holding my breath....

I guess on the good side, since you're not holding your breath, you won't turn blue

Your face will keep its pinkish hue.

Or maybe you'll actually get a refund.

**Phaedrus** · 10-27-2008, 10:08 AM

Originally Posted by brianhos

The Redister now supports Obama so it is probably just a paper redistribution scheme, they sent your paper to someone who deserves it more. You should feel very patriotic.

But yeah that is a joke. Ever since they got bought out by Gannett, it has really been downhill.

Freaking hilarious, man.... But you know, my house address was once good, even though it's "fundamentally flawed..."

I told the customer service guy that he should probably find another job, as a company that cannot deliver the only product they produce is probably not long in this world.

The dude answered with kind of a nervous laugh, which told me everything about how things are going at Gannett....

**DaddyMac** · 10-27-2008, 10:12 AM

Why exactly, do you want to get the DM Register again?

Folllow their advice, protect the environment and read online (or not at all, and save electricity too).

**Phaedrus** · 10-27-2008, 10:21 AM

Originally Posted by DaddyMac

Why exactly, do you want to get the DM Register again?

Folllow their advice, protect the environment and read online (or not at all, and save electricity too).

First of all, I don't want to get the DMR. But I like conjugal relations with my wife, and if she is able to read real paper comics on Sunday morning, this magically results in more of those. (Don't ask me how that works, I've quit trying to figure it out...)

Otherwise, the coupons in the Sunday Paper are generally pretty good, and since I persist in my hobbies of working on cars and airplanes, and the paper makes good paint overspray protection, I tend to indulge my wife and kids in their ability to sit around on Sunday morning and read the comics.

**ISUFan22** · 10-27-2008, 12:02 PM

Originally Posted by Phaedrus

First of all, I don't want to get the DMR. But I like conjugal relations with my wife, and if she is able to read real paper comics on Sunday morning, this magically results in more of those.

Very, very odd.

**isu200023** · 10-27-2008, 12:07 PM

Originally Posted by Phaedrus

and since I persist in my hobbies of working on cars and airplanes, and the paper makes good paint overspray protection

A little old for model toys, aren't we? To each their own I guess.

**drmwevr08** · 10-27-2008, 12:38 PM

Originally Posted by ISUFan22

Very, very odd.

Maybe she requires that he put news paper down to avoid the mess...

**ISUFan22** · 10-27-2008, 02:19 PM

Originally Posted by drmwevr08

Maybe she requires that he put news paper down to avoid the mess...

A probable scenario. I'm off to buy a copy of People so I can serenade the wife later...

**Jetta** · 10-27-2008, 09:51 PM

Originally Posted by Phaedrus

First of all, I don't want to get the DMR. But I like conjugal relations with my wife, and if she is able to read real paper comics on Sunday morning, this magically results in more of those. (Don't ask me how that works, I've quit trying to figure it out...)

Have you tried dark chocolate and red wine? Might be more expensive in the short run, but deliver more consistently.

**tidbit** · 10-27-2008, 10:09 PM

Good suggestions, but WAY to logical for Phaedrus!!

**Phaedrus** · 10-28-2008, 07:23 AM

Originally Posted by ISUFan22

Very, very odd.

From you, baby, I take that as a compliment... Hugs and kisses, love!!! (You know you turn me on when you post that way, don't you?)

Originally Posted by isu200023

A little old for model toys, aren't we? To each their own I guess.

A little old for petty post stalking, aren't we? To each their own, I guess...

Originally Posted by Dex'sGrl

Have you tried dark chocolate and red wine? Might be more expensive in the short run, but deliver more consistently.

Sweet! Unfortunately, chocolate gives her migraines. She really really likes sitting around on Sunday morning in her jammies, reading the Sunday paper, especially the comics.

As much as I detest the Register, I'm willing to sacrifice for the love of my life.

**CyBride** · 10-28-2008, 08:30 AM

I used to subscribe. I had them automatically deduct the amount each month from a checking account. I got a call one day from them, that if I added the weekend pack to my sunday subscription, I could get Friday and Saturday for only a dollar more. I said sure. The next week, I check my online banking, and they deducted over $500. This caused an overdraft on that particular account. I called and raised hell. They told me that it was an independant sales company that was running the special. I told them I didn't care, it was their problem, and it is causing banking fee's etc.. I got a manager on the phone who had me fax a copy of the letter of overdraft and the fee's that were charged. In the end, they refunded all my money, gave me a month free, and paid me an extra $30 for the trouble of the overdraft and fee. I switched to a monthly bill in the mail that I could send a check in for since I didn't want them to have access to my checking account. The bill was never right. One month it was $7, once it was $25, and then I didn't get a bill for 3 months, then it was $9, and then $245. I never paid the bills, and still got the paper for a good 6 months. Now if I want it for some reason, I just go to the gas station for it. It was such a mess...

**psycln11** · 10-28-2008, 08:59 AM

Remind me to tip my delivery guy this x-mas....

My paper is always on the front step within a foot of the door so I don't actually have to step outside to find it.

**NobodyBeatsCy** · 10-28-2008, 10:30 AM

Originally Posted by psycln11

Remind me to tip my delivery guy this x-mas....

My paper is always on the front step within a foot of the door so I don't actually have to step outside to find it.

Hopefully you've been tipping him throughout the year! There is a spot to do that on your bills.

**Phaedrus** · 11-10-2008, 05:12 PM

Ah, yes. The final update to this whole sordid affair.

Last week I finally got my full refund from DMR.

Unfortunately it was short the charge for one copy. No explanation as to why that is, but I just want to share with the group that even the DMR cannot even screw up correctly.

What a bunch of incompetent idiots.