Stubhub Fees

[bugs4cy]

A few years ago I was 6th in line to buy Buffett tickets. The show was sold out around person #2. We ended up having to buy off Stubhub and it totally rankled me. I snooped around on the web, and found some articles where a congressman, or whatnot, out East had started to take them on, but I don't think it went anywhere.

I think Ticket******* says they're sold out but they just sell them on Stubhub for more profit.

[ISUAlum2002]

A few years ago I was 6th in line to buy Buffett tickets. The show was sold out around person #2. We ended up having to buy off Stubhub and it totally rankled me. I snooped around on the web, and found some articles where a congressman, or whatnot, out East had started to take them on, but I don't think it went anywhere.

I think Ticket******* says they're sold out but they just sell them on Stubhub for more profit.

I cannot wait until they start assigning buyer's names to the tickets so they can shut that crap down. I think they did it for a recent Britney Spears concert here last year.

If you want tickets to a Metallica show, you can pretty much forget about paying face value. The scalpers just buy up all the tickets as soon as they go on sale and you're stuck having to pay a premium to get the tickets. Lame. Bands and concert production management companies need to start protecting the people who actually want to attend the concerts from the online scalpers. Its just ridiculous now.

[hawkeyeh8r]

Unless it's the hottest ticket in town to the hottest event in town, I wait until the last minute to buy my tickets from them.

I got section 136 (between the 42 and 50 yard line) row 2 tickets from them to the Chargers @ Chiefs game last year for $115 a piece.

just gonna through this out there...even though im a chiefs fan...im pretty sure last season they werent the hottest event in town. this year should hopefully be an improvement

[RING4CY]

just gonna through this out there...even though im a chiefs fan...im pretty sure last season they werent the hottest event in town. this year should hopefully be an improvement

Same tickets on Stubhub were $150.

[StubHub]

I am reaching out to you from StubHub Executive Customer Care. We have read your question and I would like to explain our service fees and why they are assessed.

At StubHub, we are fans like you and we have created our marketplace to bring fans together to buy and sell tickets. We strive to be the best secondary marketplace for event tickets. We are also an open marketplace, meaning that anyone can list tickets on our site for sale and the listing process itself is free.

When a customer calls our Customer Service Department, they are talking to a live Customer Service Representative. The representatives then assess the situations by answering all questions and take any necessary steps needed to resolve the situation. However, all this work requires man power and has costs incurred to provide. As such StubHub charges a 10% buy fee (a minimum buy fee of $5.00 on orders less than $50.00) and a 15% sell fee to sellers. StubHub is then able to provide the exceptional customer service to our customers when there is an issue that requires our special attention.

I hope this answers any questions regarding the service fees on our site. If you would like to discuss further, please feel free to email me at yourfeedbackmatters@stubhub.com Attn: Sue along with contact information and I will be happy to follow up with you directly.

[ISUFan22]

I am reaching out to you from StubHub Executive Customer Care. We have read your question and I would like to explain our service fees and why they are assessed.

They're watching us!

When a customer calls our Customer Service Department, they are talking to a live Customer Service Representative. The representatives then assess the situations by answering all questions and take any necessary steps needed to resolve the situation. However, all this work requires man power and has costs incurred to provide. As such StubHub charges a 10% buy fee (a minimum buy fee of $5.00 on orders less than $50.00) and a 15% sell fee to sellers. StubHub is then able to provide the exceptional customer service to our customers when there is an issue that requires our special attention.

Didn't sound like a phone call was needed to complete this transaction - so why such a high fee for a hands-off transaction?

[CYKID]

Iron Maiden got sick of scalpers so they implement the paperless ticket at many of their shows now. It's kind of a pain to bring your credit card to the concert to get in but it does keep the ticket prices down. Maidens philosophy is to have their hardcore fans in the best seats and not just the ones who can afford to pay 3 x face value. I was only allowed to buy four tickets for the last show but we knew it ahead of time and had enough buyers for the group. Some of the arenas(and I believe Wells is one of them) presell the good seats to the scalpers(ticket brokers) as a way of guaranteeing sales. It's a bunch of crap.

[jtd9046]

StubHub is a rip off. Anyone trying to get tickets off of StubHub is either a) desperate or b) ********.

I bought a $5 ticket ($40 if I went straight to the ticket office) for the Twins-Royals game this week. Add in the service fee I paid a total of $10.

So I'm which one, 'a' or 'b', am I?

[CycoCyclone]

I am reaching out to you from StubHub Executive Customer Care. We have read your question and I would like to explain our service fees and why they are assessed.

At StubHub, we are fans like you and we have created our marketplace to bring fans together to buy and sell tickets. We strive to be the best secondary marketplace for event tickets. We are also an open marketplace, meaning that anyone can list tickets on our site for sale and the listing process itself is free.

When a customer calls our Customer Service Department, they are talking to a live Customer Service Representative. The representatives then assess the situations by answering all questions and take any necessary steps needed to resolve the situation. However, all this work requires man power and has costs incurred to provide. As such StubHub charges a 10% buy fee (a minimum buy fee of $5.00 on orders less than $50.00) and a 15% sell fee to sellers. StubHub is then able to provide the exceptional customer service to our customers when there is an issue that requires our special attention.

I hope this answers any questions regarding the service fees on our site. If you would like to discuss further, please feel free to email me at yourfeedbackmatters@stubhub.com Attn: Sue along with contact information and I will be happy to follow up with you directly.

You think 25% is a good margin? Really?

[Clonepackof1]

When a customer calls our Customer Service Department, they are talking to a live Customer Service Representative. The representatives then assess the situations by answering all questions and take any necessary steps needed to resolve the situation. However, all this work requires man power and has costs incurred to provide. As such StubHub charges a 10% buy fee (a minimum buy fee of $5.00 on orders less than $50.00) and a 15% sell fee to sellers. StubHub is then able to provide the exceptional customer service to our customers when there is an issue that requires our special attention.

That's nice, but it ignores the original point of the OP - charging what amounts to a 25% premium on a transaction for which you don't carry inventory is extremely high. (I won't go so far as to say 'excessive' because the market ultimately determines that). I would also like to see the breakout of phone transactions vs. those that are completely handled over the web through their site. I'm guessing significantly more than 50% of their business is done without involving a live body to process the transaction.

The problem, of course, has been stated by others already: There are not many viable alternatives. My hope is that some will spring up because this is a little bit like realtors getting a 25% cut of a housing sale as opposed to the market rate of 6-8%.

[DaddyMac]

I bought a $5 ticket ($40 if I went straight to the ticket office) for the Twins-Royals game this week. Add in the service fee I paid a total of $10.

So I'm which one, 'a' or 'b', am I?

Where was the game?

[jtd9046]

Where was the game?

KC. I get your sarcasm but the poster I responded to is out of line for his comments. Don't like the site, don't use it. It's a business and many people use it for all sorts of reasons.

[3TrueFans]

I am reaching out to you from StubHub Executive Customer Care. We have read your question and I would like to explain our service fees and why they are assessed.

At StubHub, we are fans like you and we have created our marketplace to bring fans together to buy and sell tickets. We strive to be the best secondary marketplace for event tickets. We are also an open marketplace, meaning that anyone can list tickets on our site for sale and the listing process itself is free.

When a customer calls our Customer Service Department, they are talking to a live Customer Service Representative. The representatives then assess the situations by answering all questions and take any necessary steps needed to resolve the situation. However, all this work requires man power and has costs incurred to provide. As such StubHub charges a 10% buy fee (a minimum buy fee of $5.00 on orders less than $50.00) and a 15% sell fee to sellers. StubHub is then able to provide the exceptional customer service to our customers when there is an issue that requires our special attention.

I hope this answers any questions regarding the service fees on our site. If you would like to discuss further, please feel free to email me at yourfeedbackmatters@stubhub.com Attn: Sue along with contact information and I will be happy to follow up with you directly.

Oh ****, everybody act normal!

Could you just outsource that call center to Taiwan or Malaysia please?

[TheCampanile]

StubHub is a rip off. Anyone trying to get tickets off of StubHub is either a) desperate or b) ********.

I bought a $5 ticket ($40 if I went straight to the ticket office) for the Twins-Royals game this week. Add in the service fee I paid a total of $10.

So I'm which one, 'a' or 'b', am I?

KC. I get your sarcasm but the poster I responded to is out of line for his comments. Don't like the site, don't use it. It's a business and many people use it for all sorts of reasons.

I wouldn't worry about it. That poster is often arrogant.

[ekim121]

I just bought some Cubs tickets on Stubhub last week and didn't find the fees out of line at all. I just checked my receipt and for $175 in tickets I paid $21 in fees. I felt it was well worth it for a reputable intermediary. As others have said, if the fees are too high just go elsewhere.