Hy-Vee's weirdest business decision yet?

Gunnerclone

Well-Known Member
Jul 16, 2010
75,682
80,074
113
DSM
Years ago an expert on RFID technology predicted to me that thanks to RFID tags, someday we'd all just load items into our carts and walk out, getting charged for the contents of the cart without going through a checkout process. That was probably 2005-ish and it's kind of surprising to think we aren't there yet, even with some other form of technology. Amazon has some cashierless grocery stores and I think they license their technology, but AFAIK it hasn't caught on (yet) in any big way.

Feel like Whole Foods/Amazon is there iirc. Not everywhere, but they have the tech in the wild I believe. Someone correct me if I’m wrong.
 

Trice

Well-Known Member
Apr 1, 2010
7,331
12,223
113
People like to say this but I’ve seen nothing that leads me to believe they are struggling financially.

Not sure how we're defining "struggling financially" here. In danger of a major business failure or bankruptcy? Almost certainly not. Cash crunched? Perhaps, they've made some moves that suggest they are.

The pandemic was an absolute godsend to the grocery business and the moment things returned to relatively normal conditions, Hy-Vee was in full panic and cost-cutting mode, flailing around even worse than they were before. Something is clearly amiss.
 

cyfan92

Well-Known Member
Sep 20, 2011
8,246
13,109
113
Augusta National Golf Club
People like to say this but I’ve seen nothing that leads me to believe they are struggling financially.

They are doing ok. Would be A LOT better if Randy didn't make some horrible operational decisions over the past decade... The fast and fresh stores are carrying a lot of weight and about the only strong performer right now
 

3TrueFans

Just a Happily Married Man
Sep 10, 2009
63,257
61,960
113
Ames
My bad, I forget that for some people it's a lot easier
0170436750073NEW_03_031.jpg
Wouldn't more pockets make it harder? I'd have to remember which it's in. I don't recall ever pulling my phone out and thinking "I hope it unlocks".
 

JP4CY

Lord, beer me strength.
Staff member
SuperFanatic
SuperFanatic T2
Dec 19, 2008
74,720
95,812
113
Testifying
Feel like Whole Foods/Amazon is there iirc. Not everywhere, but they have the tech in the wild I believe. Someone correct me if I’m wrong.
I have seen it at a WF IIRC in Seattle.
A lot of Amazon integration there where people will go pickup their groceries, walk thru an open turnstile type of thing, go to their Amazon locker for any other online purchases and walk out.
 

cycub51

Well-Known Member
SuperFanatic
SuperFanatic T2
Dec 13, 2009
973
931
93
Somewhere Iowa
The hyvee in my small rural town just put in all self checkout. Small rural towns in Iowa are full of older people and they aren’t happy. I’m friends with the fareway store director and he said they’ve never been busier because people don’t want to self checkout a weeks worth of groceries even if they are capable.

The workers at hyvee also hate it because of all the complaints and extra work for them with having to check ids for alcohol and get cigarettes.

It would have made sense to put 1-2 self checkouts because it would be easier for me with a few items but I won’t go in their ti shop for my family anymore.
 
  • Informative
  • Like
Reactions: NWICY and imaclone2

somecyguy

Well-Known Member
Jun 19, 2006
3,525
4,007
113
They are doing ok. Would be A LOT better if Randy didn't make some horrible operational decisions over the past decade... The fast and fresh stores are carrying a lot of weight and about the only strong performer right now
The Fast & Fresh change over never made sense to me, but maybe that's just based on the locations I've seen around CR. They were converted over from HyVee gas stations so many of them are either next to an actual HyVee or near by.
 

3TrueFans

Just a Happily Married Man
Sep 10, 2009
63,257
61,960
113
Ames
So did you like the scan and go system when you used it?
The only bad part about the Hy-vee one is you had to go to an area when you were done, scan a QR code and sometimes wait for an employee to check you out. Sometimes nobody was around the self checkout area, it seemed like 1 person was in charge because nobody else knew about it. The actual scanning was very easy.
 

cyfan92

Well-Known Member
Sep 20, 2011
8,246
13,109
113
Augusta National Golf Club
The hyvee in my small rural town just put in all self checkout. Small rural towns in Iowa are full of older people and they aren’t happy. I’m friends with the fareway store director and he said they’ve never been busier because people don’t want to self checkout a weeks worth of groceries even if they are capable.

The workers at hyvee also hate it because of all the complaints and extra work for them with having to check ids for alcohol and get cigarettes.

It would have made sense to put 1-2 self checkouts because it would be easier for me with a few items but I won’t go in their ti shop for my family anymore.

Fareway is killing it with their small and mid town market strategy
 

dmclone

Well-Known Member
Oct 20, 2006
21,604
5,945
113
50131
The only bad part about the Hy-vee one is you had to go to an area when you were done, scan a QR code and sometimes wait for an employee to check you out. Sometimes nobody was around the self checkout area, it seemed like 1 person was in charge because nobody else knew about it. The actual scanning was very easy.
I guess we had different experiences. I found it faster to just scan everything at the end.
 
  • Like
Reactions: VeloClone

carvers4math

Well-Known Member
Mar 15, 2012
21,353
17,736
113
One thing Fareway did that amazed me. I wasn’t feeling well and Seven Up was on sale if you bought three 12 packs. Didn’t really want three but went ahead and did that in online order. When I picked it up I noticed they had texted about something being out of stock. They only had one Seven Up left so they only charged me the bottle deposit and essentially just gave me the free one as if I bought three.
 

1UNI2ISU

Well-Known Member
Jan 30, 2013
9,104
12,223
113
Waterloo
One thing Fareway did that amazed me. I wasn’t feeling well and Seven Up was on sale if you bought three 12 packs. Didn’t really want three but went ahead and did that in online order. When I picked it up I noticed they had texted about something being out of stock. They only had one Seven Up left so they only charged me the bottle deposit and essentially just gave me the free one as if I bought three.
Fareway pickup also does a bunch of free samples of stuff and always errors on the side of taking care of the customer. They are so good at it. Never a wait, never a mistake.
 
  • Informative
Reactions: NWICY