That was a CLASSIC Jamie Pollard email. Owned it (mostly), but also took the opportunity to be a little condescending while at it.
FYI - Screen shots will no longer work for ticket entry at games
- Thread starter jdcyclone19
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I miss getting that big envelope for BB season.
There's no doubt the ticket process didn't work so well, but it's not like you weren't warned. If you really want to sit out in the parking lot and tailgate as long as possible before entering a stadium that 60,000 other fans are also entering, I guess that's the risk you take. It's all about priorities.
I don't trash our coaches or our players. It is a customer service issue. I have cancelled service with a number of companies for poor customer service through the years. I know people who complain every day about self checkout (personally I prefer self checkout). If you ever run a business I suggest a good starting point is not to alienate your customer base. It is far easier and cost effective to retain a current customer than it is to find a new one.
By the way I made it to my seats yesterday with no issues and with plenty of time prior to kick. I still don't plan to renew next year.
The ticket office told me they would mail paper tickets to me. I said I would try this new system first. We didn't have any issues and we're able to walk right in.
THIS......
I've always used google wallet so wasn't expecting any issues but I guess my bad for not reading everything closely?
They did put out a video sent via email about this but I'm not sure why my google wallet wasn't able to tap? Did I have something wrong or was it a system issue? I ended up having to scan which I fumbled around to get it ready. Multiply that time 20,000 or so and you have gridlock.
For this week, they should focus on how to use the tap and go.
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My interpretation:
"Sorry you fans were too stupid to understand our explanation on how to use your phone and you weren't responsible enough to be in your seats an hour before kickoff. I guess we'll try harder to accommodate your ignorance and tardiness in the future."
Passive aggressive to the max. I love JP, but he he says this kind of crap too often.
We were warned that their kiosks wouldn't work and nobody would know how to solve it, leaving thousands of fans standing outside the stadium in lines that didn't move for a half hour or more?
Guess I missed that memo.
That is the thing, I don't want to go into a stadium an hour early and sit out in the sun for 5 hrs because ISU can't figure out how to get people through a line in a rational amount of time.
Iowa Girls High School Athletic Association does it for all state basketball games…even the regionals.
I’m sure Ticketmaster can do it.
No, you were warned that this is a new process for everyone so it would be wise to enter the stadium earlier than usual. But so many fans paid little attention to this warning and chose to tailgate right up to their normal departure time.
Like I said, it's all about priorities.
The thing I don’t understand is why they went away from hand held scanners. Since there is a person at each reader, there is no personnel savings. The turnstiles are a pain in the a**. While in line I watched the girl reset the turnstile multiple times. We always go in as a group with all tickets on one phone. Flipping through them for the handhelds is quick and easy. Scanning at the turnstiles is slower. I don’t see the new scanners as an improvement, if they don’t work quickly and smoothly with limited human intervention.
This isn't the only thing that is messed up. My scan worked fine at the gate after waiting 30 minutes, but failed entering the end zone club. The lady eventually just let me in.
The other thing is they changed the concessions setup in the SEZ. No more cans of beer at side stands that led to longer lines at the bars and other carts. Pollard is hell bent on not letting people drink in the stadium.
The one good thing was the water stations on the concourse.
The other thing is they changed the concessions setup in the SEZ. No more cans of beer at side stands that led to longer lines at the bars and other carts. Pollard is hell bent on not letting people drink in the stadium.
The one good thing was the water stations on the concourse.
Then you can squeeze in an extra hour of tailgating and risk missing the kickoff. Life is all about choices.
We didn’t like this year’s beer selection there either. As I stood in line to enter the stadium. I mentally told myself it will be better once in the SEZ and I can order a Blue Moon. Silly me.
If you're entering early and there are delays, you still get in soon enough to see the kickoff. It's not complicated.
It was a total failure by all those involved. Fans are partly responsible for thinking they could leave their tailgate at 12:30 or later and be in their seat by kickoff. I always entered games about an hour and a half before kick.
But mostly this falls on JP I'm afraid. Most of us on here knew this was going to be a s**t show a week before gameday. JP falsely thought it would be fine.
But mostly this falls on JP I'm afraid. Most of us on here knew this was going to be a s**t show a week before gameday. JP falsely thought it would be fine.
