Also, how exactly did people expect to cool off yesterday when it was 95 degrees? Even with the end zone club it was a pain in the ass to stay comfortable.
FYI - Screen shots will no longer work for ticket entry at games
- Thread starter jdcyclone19
- Start date
No Jamie, it sounds like you need to fix your ticketing procedure.
Why would you get there only 20 minutes before kickoff? I'm sorry, I've attended hundreds of events of all genres and that's inviting trouble when 50,000 people get together.
I'd be curious to find out which created the large issues, the gates and technology at the gates, or the users having issues with the technology.
It was was more on the POS then that falls back on the athletic department. If it ended up being more of user issues, no amount of planning could make that smooth. Hopefully the fans that were having issues making the new system work will be able to make it work better next week.
And was it an outdoor concert with 90+ degree temperatures and, for the most part, attended by 60,000 people who entered through three gates? It was? Wonderful, you had one awesome experience.
I never said it was because of older people, of which I am one, I said that we have a lot of older fans and they struggle with scanning. I want to make it easy as possible to get into the stadium, what we are doing this year is not it.
Allow us to print our tickets and get people to enter the stadium on the South side would speed things up.
Based on the stories here, it doesn't seem the 'arriving closer to kickoff' narrative is true. If anything people showed up earlier due to anxiety with the new system.
Ok, I don't remember these issues at the gates when they were 3-0 before they played Baylor last year either.
The part that says "help fans understand the technology" Kind of pisses me off. I read that as they still dont think the system was the problem but that the fans were the problem. That is not the case in my experience.
Like I said I know many who did everything they were supposed to, including myself. Download to wallet, have it open and ready. Try to use tap, revert to barcode. All failed, all not because the Fan didnt understand how to use the Tech. And all the while having these issues, many times over, causing huge mass of people backing up, in the heat.
Notice though how he put the fans first in that same sentence. Still seems an unsaid blame on us.
They need about twice as many scanners as they had yesterday. It would probably work fine then. Drop the turnstile nonsense and have a scanner on each side of every row.
Don't see him talking much blame here. We the fans should be smarter and get to the stadium sooner.
The old system was fine, don't fix something that isn't broken
KidSilverhair
Well-Known Member
Has there been a major problem with ticketless individuals getting into Trice in the past? Are the turnstiles that won’t operate until a legitimate ticket is scanned designed to solve a problem that doesn’t exist? I don’t know, I’m just asking, but you’d sure think the overwhelming majority of people waiting to get in the gates have actual tickets they paid for. Seems odd to penalize them because of whatever small number of bootleg/fake tickets (or even real legitimate tickets that just don’t scan right) might be out there.
So now we get to the heart of the matter.."selling screenshot or PDF". As a meeting planner, when you look at something that goes wrong (or in many other areas, you always first isolate the variables of what changed. And this seems like a biggie. When you have several entry scans take a little longer because of having to scan for a group, or waiting for a group, it is a cluster multiplier.
I am not saying there were not problems with fans knowing how to use the system, equipment or the other variables mentioned. But this seems like it is a big one. When a group was able to print tickets for each person, they can just scan, or if they email them a pdf to their phone. I would guess this is the bigger factor that caused this.
Having said this, all is a review of cost/benefit. I understand there may be a problem with the ticket fraud mentioned and trying to control it, but did the savings benefit equal the chaos? Also it is not encouraging that the apology implies it is more on the fans.
I respect your thoughts, but it does sound like a pr post for the AD. Thanks.
No. It is hard to get to. There is not much parking on that side of the stadium, and you cannot get there from the North.
Yeah, when I initially heard a story or two yesterday about not getting in on a timely manner and missing the first quarter, I inaccurately assumed it was just complaints from the typical small late arriving crowd.
Then I saw the photos. There's no way that much of the crowd was "late arriving."
That part shouldn't have even been mentioned in Jamie's letter.
KidSilverhair
Well-Known Member
This comment reminds me of watching the game on TV right after the second interception, I think, when ISU was getting ready to try the field goal. The SEZ was pretty much empty, and my wife said “look at all the people who left already.” I explained to her that they’d just headed inside early to cool off a little at halftime.
I too have attended hundreds of events of all genres and the reason I know that event staffs can efficiently move thousands of people through in relatively short periods of time 20-30 minutes before an event start time is because they all manage to do it, including at Jack Trice. Until yesterday.
Also worth pointing out - yet again - for the more smug members of our audience is that these lines were not moving at all. Had they not simply given up and just opened the gates, we would have been waiting in line for an hour or more, when comparable lines in the past might be a wait of 10 minutes, tops.
You should value your time more. There's no world where you should feel obligated to show up an hour early to accommodate some else's failure to manage their event.
