My experience with Shawn Hedrick could not have been more different. I had him replace my roof and gutters in 2011. He was very professional and his quote was the most comprehensive I received. The work was done on time and the price did not exceed the quote.
Later in the year, I was replacing a few soffit boards, and could see the underside of the roof when I was doing this. I found one spot where the underside of the plywood was rotted. I took a picture, sent it to Shawn, and asked if his work didn't include replacement of that component of the roof.
He had someone at my home within 24 hours. They tore off the shingles, replaced the entire piece of plywood, and replaced the paper and shingles.
Take it for what it's worth - they missed a bad spot when they did the main job, and had I not needed to replace soffit, I would not have seen the defect - but the service was excellent when I pointed out the mistake.