Yikes, I'll make sure to never go to that location.
I hate to be negative in this post, but does anyone else constantly get their orders incorrect with restaurants?? I'd say about 75% of my wife and I's orders are wrong and it is staggering. We eat out I don't know, 1-3x weekly and so many places either forget something or have something completely wrong. I'm mind blown and understand mistakes happen, but this is an industry wide issue. I don't expect perfection, but when it occurs so much, so often, that I wonder how businesses stay afloat if they keep screwing up this much with just us. This is why I generally don't tip because of how often it happens, especially with takeout. It's crazy to me that I am more pleasantly surprised when someone gets our order correct.
Just this past week I ordered from BWW's and they completely forgot the mac n cheese (which seemed like just noodles). I'm not sure if there is a listening problem, but there has to be. The main part of their job is to listen. My wife has gone to Quiznos before and has ordered sandwiches with no bacon right to their faces only to see them put bacon on. This is why we won't leave a place without checking everything completely over because in the past we've driven off without all our food.