I assume they started recording after 10 minutes because they'd been arguing with the guy for awhile.
The worst customer service you've ever received
- Thread starter Mr Janny
- Start date
I assume they started recording after 10 minutes because they'd been arguing with the guy for awhile.
Had one at Menards a few years back. Ordered a custom vanity for the bathroom. Got the call, said to was in. Went to pick it up and they couldn't find it. Went to CS and they were going to order me a new one (2-3 weeks). Not going to work since the bathroom was torn up. The CS Rep got snippy with me and said I would just have to wait. Wanted my money back up but they said I couldn't since it was a custom order. Let's just say I was not happy. Came home and emailed and called corporate headquarters about the whole situation and they way their employees handled it. Went back into Mendards a few days later to question them again. Someone came up to me and told me they think they found it. Also heard about through headquarters and that they talked about my email. The vanity ended up being shoved on a top rack somewhere in the back. It was a huge headache and I still hate Menards to this day.
As someone who has had the ability to listen to customer phone calls for the last 10+ years, I can tell you that at least in my field "financial", the customer is usually the one that should be embarrassed. So many people call in consider themselves experts and within about 30 seconds you realize they have no clue. On the other hand, a lot of companies use canned responses that put the CSR's in a bad position.
That is because people usually do not get jerked by Cox. It's the other way around...
I may have told this story on here before. I rented a car once while mine was in the body shop. The day I picked it up was a blizzard, schools were cancelled and everything. The car had about 6-8 inches of snow on it to the point where the agent couldn't even do a pre-rental walk-around. He said you won't be charged for any minor damage because we couldn't do a walk-around. Rather than get that in writing, like an idiot, I took his word for it. I just figured if he noted no walk-around was done that was good enough. Big mistake.
I took the car back a week later and after the snow melted off it, wouldn't you know, they found a scratch on the hood. I said look, first of all, I didn't scratch the hood. Second of all, I shouldn't be charged because no walk-around was done because of the snow. The rep proceeded to tell me it hadn't snowed last week. I asked if he was calling me a liar, to which he responded,"Yes, I am." I went ballistic (I never make scenes in public) and ended up getting thrown out of the office.
Next day I spoke to the district manager, apologized for my behavior and told her the story. She was able to track down the original agent who remembered telling me that and I was not charged. So this story had a happy ending, but I still count a customer service agent telling me to my face that I was a liar to be among my worst experiences.
Another one. There was a garage I used to take my cars to because it was near my office. The manager left and the place slowly declined to the point where I was close to not going there anymore. An ice storm was coming (2007?), my tires had 60K miles on them and I needed to travel out of town that night so I decided I should pull the trigger on some new tires. They were right next door and had a decent price on a set I liked so I bought them. Then ended up I didn't have to go out of town because of the weather.
Next morning I go out to my garage and one of the new tires is flat. I put on the spare and drove back there and they said no problem, we'll take care of it. He calls an hour later and says all taken care of. I go back and he says,"That'll be $20." For what? "The tire had a hole in it." It's brand new. What about manufacturer warranty? What about road hazard? "Road hazard doesn't cover tire damage," (which begs the question what DOES road hazard cover and why would anyone pay for it?) to which I very calmly said I had been a customer for 15 years and would never come back if he charged me. "Good," he said. And I never went back. Hope they spent their $20 well.
I took the car back a week later and after the snow melted off it, wouldn't you know, they found a scratch on the hood. I said look, first of all, I didn't scratch the hood. Second of all, I shouldn't be charged because no walk-around was done because of the snow. The rep proceeded to tell me it hadn't snowed last week. I asked if he was calling me a liar, to which he responded,"Yes, I am." I went ballistic (I never make scenes in public) and ended up getting thrown out of the office.
Next day I spoke to the district manager, apologized for my behavior and told her the story. She was able to track down the original agent who remembered telling me that and I was not charged. So this story had a happy ending, but I still count a customer service agent telling me to my face that I was a liar to be among my worst experiences.
Another one. There was a garage I used to take my cars to because it was near my office. The manager left and the place slowly declined to the point where I was close to not going there anymore. An ice storm was coming (2007?), my tires had 60K miles on them and I needed to travel out of town that night so I decided I should pull the trigger on some new tires. They were right next door and had a decent price on a set I liked so I bought them. Then ended up I didn't have to go out of town because of the weather.
Next morning I go out to my garage and one of the new tires is flat. I put on the spare and drove back there and they said no problem, we'll take care of it. He calls an hour later and says all taken care of. I go back and he says,"That'll be $20." For what? "The tire had a hole in it." It's brand new. What about manufacturer warranty? What about road hazard? "Road hazard doesn't cover tire damage," (which begs the question what DOES road hazard cover and why would anyone pay for it?) to which I very calmly said I had been a customer for 15 years and would never come back if he charged me. "Good," he said. And I never went back. Hope they spent their $20 well.
Last edited:
I've never had a good customer experience with either Mediacom or Verizon, but I don't have much in the way of viable, reliable alternatives to either.
Many over the years...but presently Cirro Energy (electricity reseller)/Oncor (delivery company)/City of Arlington. A week ago, I put in a request to have electricity reconnected to a building after copper thieves vandalized the exterior electrical infrastructure.
Cirro says they put in the request to have Oncor do the reconnect, but that the repair work was not inspected by the city, so Oncor cannot proceed.
Arlington says the inspection was done over week ago, and the "green tag" is plainly listed in their on-line database for Oncor to access.
Oncor says Cirro never put in a request to perform the reconnect.
And round and round we go...
Cirro says they put in the request to have Oncor do the reconnect, but that the repair work was not inspected by the city, so Oncor cannot proceed.
Arlington says the inspection was done over week ago, and the "green tag" is plainly listed in their on-line database for Oncor to access.
Oncor says Cirro never put in a request to perform the reconnect.
And round and round we go...
Last edited:
I just want to know what happened before the recording started. For all we know this couple was such a couple of jerks this customer rep was just making their lives miserable at this point.
I once spent 30 minutes trying to help a user at work figure out why they couldn't log into an application when the whole time they were sitting in a building that had no power. Instead of calling maintenance they called me and told me they couldn't log in without mentioning that they were sitting in the dark.
You get all kinds when you answer the phone.
I've always wondered how service with Mediacom can be so bad across the board. It's almost as though they hold a primer for new employees on how to be insufferable ********.
I'm currently having a problem with a Lowe's install of vinyl flooring ... of all things. I've never had a problem with vinyl in my life -- but 9 months after the install, and 3 attempts at repairs, I still have bubbles. I just want an in-store credit for the entire amount (product + the install) and they're really hedging.
IMO the level of employee at Lowe's is starting to approach that of Walmart. This is my first public discussion of this issue but I will continue to bash Lowe's until they rectify this fubar.
IMO the level of employee at Lowe's is starting to approach that of Walmart. This is my first public discussion of this issue but I will continue to bash Lowe's until they rectify this fubar.
Lowes sucks. I tried to buy a gas grill from them and it was $75 cheaper on their website. I figured they would just match their own internet price. Nope, the customer service gal said they don't match their internet price, I would just have to purchase it over the website. I didn't have a smart phone then, and wasn't going to drive all the way home just to buy it and then drive back to the store.
I went across the street to Menards and they match the Lowes internet price.
I live between two Lowes location that are about 5 miles apart. The one in south Arlington is aptly described by your phrase above. Terrible customer service, and a general "we don't really give a rip" attitude.
The one down the road in Mansfield is completely opposite. The staff is very helpful, and willing to do whatever they can to help.
I stop back at the Arlington location periodically to see if things change, but so far, no change. Oh well, more sales tax dollars for Mansfield...
KidSilverhair
Well-Known Member
That's actually illegal in places? You can choose between Mediacom and ImOn cable in Cedar Rapids/Marion - the only restriction is whether or not ImOn has actually strung cable to your neighborhood yet.
The competition used to help with prices and offers, but in the last couple of years I haven't noticed much difference, to be honest. ImOn isn't quite so fast with the promo offers when I call and threaten to cancel, but I can't bring myself to go back to the dark side Mediacom yet. One time, when a rep was in my neighborhood trying to get us to switch to Mediacom, I told him I preferred paying my fees to a local company (ImOn has always been based in Cedar Rapids). The rep said, "Well, we're a local company, too." Riiiiight.
- Jun 20, 2006
- 39,428
- 24,746
- 113
My dad uses IMON and I use MediaCom. He pays 1.5x more for less speed up and down. I have yet to have a customer experience like what is being shared in this and other threads.
I'll continue to use the fastest Internet in CR (minus the small footprint of SouthSlope) that has good pricing and has good service (from their product and representatives).
-keep
I would be shot in the face before ever becoming a customer of Mediacom, Sprint, or T-Mobile again.
Whenever I make a customer service call I try to be as friendly with the person on the other end of the line as possible. I'm sure their job isn't that much fun and they probably get yelled at a lot from customers. I have much better luck at getting what I want with being courteous and polite. If I don't get what I'm looking for or needing resolved, only then I turn into a raging *******.
Was told "If I'm going to be an a-hole, she wasn't going to be able to help me", this was after literally 100's of calls to qwest over problems with my internet connection.
Im flipping the s-cript a little, but AT&T is some of the best I have experienced here in DFW. We had a crappy HD DVR box that failed, they came and fixed it the next day, worked for about 1-2 months and failed again (right in the middle of an ISU bball game too..), and came out to exchange it the next day. Also when I called to report the issue, they gave me $50 discount (~half a month off for 3-4 days of trouble) and shortly after I received a $100 prepaid debit card in the mail. Not sure if it was tied to the incident or not, but either way, that was nice.
Unfortunately, we moved to an apartment that has Time Warner as their provider, and although the service hasn't been terrible, it is an inferior product. Can't wait to switch back to AT&T after we find a house.
Unfortunately, we moved to an apartment that has Time Warner as their provider, and although the service hasn't been terrible, it is an inferior product. Can't wait to switch back to AT&T after we find a house.
I don't think he's right either. There's nothing restricting that it's just that most cities choose to only grant franchises to one provider.
