Mediacom vs. CenturyLink Internet

[Gunnerclone]

MediaCon's non-existant Customer Service, is at and All-time High of craptastic.
Here's our story-
Door to Door Sales Guy offers us BOTH internet and Cable/Tivo for $69.45 a month Total..Wow. We knew 69.45 was only for the first year(2 year contract). We asked him numerous times....only $69.45, right. Yes... 69.45 per month.

First Bill shows up $98.45. Wait what? We paid the first bill, assuming there was a hookup fee or something.
Second Bill, Still $98.45. 3 calls to CustServ, talk to a manager who says, that there is absolutely 110% No way that a Salesman could offer a rate of $69.45. The absolute Lowest they could do is $91.00 a month for the combo........Fine, just do it.

Year #2, expected Rate jump, to $120.00.....kinda what we expected.

Year #3 it Jumps to $148.00.
We paid that rate for a month or two.
Call #1- Finally we call to ask for a lower rate. They have No deals for existing customers, and No contracts to offer, etc....Please...come on.
The CustServ rep, notices that he have Stars, (which we rarely watch). We tell them to drop Stars (that should save us a little).

Next Month the Bill shows up at $164.00....What?
Call #2- How did our bill Randomly go up, when we called to lower it, AND drop Stars. They will have a manager call us within 2 days....NO MANAGER CALL.
Call #3- A. why No mger call?, and B. lower our bill. They will have a Manager call with in 24 hours....NO MANAGER CALL.
Call #4- Let me talk to a Manager, they put me on Hold with No hold music, or "beeps", or any sort of verbal message for 15 Mins. Just DEATH AIR ( I assume this is their tactic to make people assume they hung up, and the Caller hangs up). They finally come back. We have sent this to billing review. They will contact you within 2 days......NO MANAGER CALL.
Call #5- Best we can do is drop it to $153 per month. No, At least add Stars back, and give us $148.00.......We can't put you back in you old program. WE NEVER LEFT IT!!! WTF.
We last left it that a Billing Manger would call us within 3 days........NO MANGER CALL.

It has since been 3 weeks, anyone have a good DirectTV contact.?

F- MediaCon (and Kansas too).

Hulu Live man. New guide structure coming soon. If you don’t like that...go to YouTube tv, if you don’t like that go to sling...etc etc

 

[Tailg8er]

Curious where you are at in Johnston getting the 40MB service? We have CL but are limited to 25MB. We're up by the library/Camp Dodge area, so perhaps the infrastructure isn't as good.

We're just east of 141 and north of Cutty's campground. They came to our door a couple years ago saying they had just installed the 40 MB. Thought they described it as direct line fiber, so other neighborhood bandwidth doesn't affect our speed. Not sure on the exact terminology, but we do get pretty much exactly 40 MBPS when plugged into the router.

 

[dmclone]

12mbps is the fastest I can get in Green Meadows North/Johnston.

 

[sdclone]

I am in Des Moines, and have had CenturyLink since way back to when it was Quest. The only problem I have ever had is when one of their modems went bad and and all I had to do was go to a kiosk in the mall to get my new one. Other than that, I have not had any issues.

 

[EnhancedFujita]

We're just east of 141 and north of Cutty's campground. They came to our door a couple years ago saying they had just installed the 40 MB. Thought they described it as direct line fiber, so other neighborhood bandwidth doesn't affect our speed. Not sure on the exact terminology, but we do get pretty much exactly 40 MBPS when plugged into the router.

Nice, I think I'm stuck on old lines or something, we're supposed to be the 20MB but we're lucky if our actual speeds get above 12MB. Seriously considering switching to Mediacom, maybe they've upgraded the area but our area is less than 10 years old, so I don't trust that they'd have come back and invested in the area again.

 

[Gunnerclone]

I was on the east side of Johnston where they are doing a lot of infrastructure work. I was seeing CL vans/trucks everywhere. When I moved in to that area we had the fiber already and max speed was 100 mbps. Since they started the big projects it went to 1000.