Change Payment
- Thread starter SCNCY
- Start date
Not to hijack your thread, but I just went through this with my phone service. Yesterday, I got a message that somehow, my autopay had been disconnected, so I tried to sign up again online, but it wouldn't let me log in. I tried changing my password, but it wouldn't work even after that.
So I wound up having to call them and got a robot instead of a person. The robot after about 20 minutes of questions decided it couldn't help me either and transferred me to a live person, which produced another 20-minute wait on hold.
Long story short, the live person had trouble too. I was changing my service to add unlimited data to my plan for an extra $5 a month and the live person said they couldn't reinstate autopay on the new plan while I still had the old plan which was set to expire the next day, or some such nonsense. I didn't fully understand it, but they said that would mean I'd have to call them again today, once the new plan went into effect, which they assured me I had already paid for and it would go into effect today.
When I called, they said my service had run out, no new service even though I was told I had already paid for it yesterday, but the robot thought he could help again and went through the whole rigamarole I went through yesterday before deciding again that I needed to talk to a live person. Another hold period, but only 5 minutes this time.
Then I must have gotten the most incompetent live person ever. She asked me about five different questions multiple times each. Like my zip code. She asked for it 3 times. I must have been on the phone with her for over half an hour, answering the same questions over and over. Apparently, she was having the same trouble as the previous live person -- difficulty in reinstating autopay on a new service.
She finally seemed like she was making headway when the call dropped. But right as it dropped, I got a text congratulating me on setting up autopay, so I guess it's fixed. I won't know for sure until next month at this time.
I hope it's fixed. And a dropped call is sure a lot easier way to end a phone conversation with one of these call centers because they take about 10 minutes of your life just to say goodbye and repeat everything they did and everything they could do if only you'd let them.
So I wound up having to call them and got a robot instead of a person. The robot after about 20 minutes of questions decided it couldn't help me either and transferred me to a live person, which produced another 20-minute wait on hold.
Long story short, the live person had trouble too. I was changing my service to add unlimited data to my plan for an extra $5 a month and the live person said they couldn't reinstate autopay on the new plan while I still had the old plan which was set to expire the next day, or some such nonsense. I didn't fully understand it, but they said that would mean I'd have to call them again today, once the new plan went into effect, which they assured me I had already paid for and it would go into effect today.
When I called, they said my service had run out, no new service even though I was told I had already paid for it yesterday, but the robot thought he could help again and went through the whole rigamarole I went through yesterday before deciding again that I needed to talk to a live person. Another hold period, but only 5 minutes this time.
Then I must have gotten the most incompetent live person ever. She asked me about five different questions multiple times each. Like my zip code. She asked for it 3 times. I must have been on the phone with her for over half an hour, answering the same questions over and over. Apparently, she was having the same trouble as the previous live person -- difficulty in reinstating autopay on a new service.
She finally seemed like she was making headway when the call dropped. But right as it dropped, I got a text congratulating me on setting up autopay, so I guess it's fixed. I won't know for sure until next month at this time.
I hope it's fixed. And a dropped call is sure a lot easier way to end a phone conversation with one of these call centers because they take about 10 minutes of your life just to say goodbye and repeat everything they did and everything they could do if only you'd let them.
