HVAC complaint

TitanClone

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So they didn’t test it when they were done. That seems like an important step.
Agree but they also probably didn't do anything that would make it not work other than disconnecting the power at the beginning. I'd complain about it to, just highlighting these are silly to pay for.
 

Pope

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Following a video like this should be all you need to do for AC unit maintenance until it actually stops working. Ironically this guy shows putting the breaker in upside down to cut power, these dudes just didn't flip it back when they were done.


Exactly. I'm sure that's what happened.

It's just being forgetful. Like the times when I've had the oil in my car changed, once at Big O and once at FleetFarm's automotive dept, where they fogot to put the oil cap back on and my engine got sprayed with oil.
 

HFCS

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Aug 13, 2010
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So now that it's starting to heat up, I turned on the AC last night and it wouldn't come on. The AC unit is only 2 1/2 years old and I had the HVAC company do an annual checkup on my AC unit just a few weeks ago, so I wasn't very happy. Of course, this all happens on a Friday night so all I get is the company's answering machine and I know there's no way I can get one of their techs to come fix it until Monday at the very earliest. Meanwhile, the temps are supposed to be mid-80s today and near 90 on Sunday and Monday.

After spending a few hours poking around trying to diagnose the problem, I discovered the issue. When the HVAC tech came to our house a few weeks ago to do the AC checkup, he inserted the breaker thing upside down into the AC power box on the side of my house, so the unit had no power. I re-inserted it right side up into the power box and the AC popped on just fine. Now I'm wondering if I should call the HVAC company back and leave another message indicating that I fixed their error, or if I should just let them do a service call to see if they can identify their own screw up and see if they try to charge me for it.

I'm tempted to do the latter because I'm a little pissed about another issue. When this HVAC company did their annual checkup on my AC, they told me the run capacitor on my unit is starting to get weak (again, the unit is only 2 1/2 years old). They recommended that I have them install a new Soft Start Kit ($323.51) and High Performance Run Capacitor ($319.82) for a total of $643.33 plus tax. Now I know little about HVAC, but I'm pretty sure I can pick up a brand new capacitor for around $30 and install it myself after watching a YouTube video.

It just torks me off how these companies rip folks off. I'm still trying to decide if I should let them come to my house to see if they charge me for fixing their own screw up.

I love this stuff. Grill them mercilessly. Stand over their shoulder so they know you know exactly what is happening. You gain good info on them either way.

My version of this was about a decade ago Toyota dealer (real chicago wiseguys) broke my key fob while working on my car and tried charged me $150 for a new key. They said "these things just break" and I was like "yeah, you broke it, I didn't, it worked when I handed you the keys".
 

TitanClone

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Exactly. I'm sure that's what happened.

It's just being forgetful. Like the times when I've had the oil in my car changed, once at Big O and once at FleetFarm's automotive dept, where they fogot to put the oil cap back on and my engine got sprayed with oil.
That would piss me off vs being subtly annoyed by the breaker being off
 

JM4CY

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Find a guy who moonlights on the side that works for one of the local big dog companies. They are more abundant than you think. Get recommendation you can trust. Pay him cash. You will quickly save 100s if not thousands and wonder why you didn’t do it years ago.

This is the way.
 

Drew0311

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Nov 7, 2019
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Yearly checkups are not necessary. I even asked my friends who own a major HVAC company. The money you spend on checkups won’t save you a part that goes out. It’s going to go
Out regardless. Best solution is to keep the filter up to date. Especially if the unit is basically brand new
 

NoCreativity

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Nov 12, 2015
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I love this stuff. Grill them mercilessly. Stand over their shoulder so they know you know exactly what is happening. You gain good info on them either way.

My version of this was about a decade ago Toyota dealer (real chicago wiseguys) broke my key fob while working on my car and tried charged me $150 for a new key. They said "these things just break" and I was like "yeah, you broke it, I didn't, it worked when I handed you the keys".
I saw a video on YT where a guy put a hidden camera in his truck at a Ford dealership that he took to get a new Key Fob. They charged him over $400 and literally did 5 minutes of work then just pretended they had the truck for like 2 hours. He took it to a locksmith after than and it was only like 50 bucks.
 

clone4life82

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Following a video like this should be all you need to do for AC unit maintenance until it actually stops working. Ironically this guy shows putting the breaker in upside down to cut power, these dudes just didn't flip it back when they were done.


And change furnace filters but yes. Even smaller maintenance items are easy fixes. One of the more common issues is when you capacitor goes bad on either your furnace or condensing unit. It’s literally a $10 part off Amazon but would likely cost you a couple hundred bucks for a good honest HVAC firm to come out and fix it and probably double with a new fan motor for one that was screwing you over.
 
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flycy

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Jul 17, 2008
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I'm tempted to do the latter because I'm a little pissed about another issue. When this HVAC company did their annual checkup on my AC, they told me the run capacitor on my unit is starting to get weak (again, the unit is only 2 1/2 years old). They recommended that I have them install a new Soft Start Kit ($323.51) and High Performance Run Capacitor ($319.82) for a total of $643.33 plus tax. Now I know little about HVAC, but I'm pretty sure I can pick up a brand new capacitor for around $30 and install it myself after watching a YouTube video.

It just torks me off how these companies rip folks off. I'm still trying to decide if I should let them come to my house to see if they charge me for fixing their own screw up.
Sure, but it wouldn't be a high performance run capacitor. JK. I agree with you Pope. Buy one, have it on hand and fire them. Get someone else to do checkups.
 

nrg4isu

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For anybody wondering, no matter what they tell you, this is what a tune up is. Spray cleaner and rinse your condensor, if you are lucky do the same on the evap coil, check the delta between intake and outlet air, and pretend like they know how to check capacitance and then tell you it's time for a new capacitor. That's literally it. You can do the same with a can of coil cleaner and a grill thermometer.

The only upside to a tune up is if there is the rare occasion that if your cooling delta isn't to spec they might be able to check refrig levels and top off while on site. This isn't very likely though. In this case the first thing they will recommend is either an evap coil replacement or a whole new system.
This is actually useful information. Thanks.
 
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CloneFanInKC

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Jul 26, 2021
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Here is my HVAC complaint:

2 weeks ago it was identified that my coil was leaking; we replaced that.

1 week ago the heat pump at an investment property was drawing over 80amps and tripping the breaker. So had a new heat pump, air handler and water heater installed. The systeM was 15 years old I knew this would be happening soon.

I’ve spent way too much money on HVAC recently!
 

ISU Clone

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Apr 11, 2006
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So now that it's starting to heat up, I turned on the AC last night and it wouldn't come on. The AC unit is only 2 1/2 years old and I had the HVAC company do an annual checkup on my AC unit just a few weeks ago, so I wasn't very happy. Of course, this all happens on a Friday night so all I get is the company's answering machine and I know there's no way I can get one of their techs to come fix it until Monday at the very earliest. Meanwhile, the temps are supposed to be mid-80s today and near 90 on Sunday and Monday.

After spending a few hours poking around trying to diagnose the problem, I discovered the issue. When the HVAC tech came to our house a few weeks ago to do the AC checkup, he inserted the breaker thing upside down into the AC power box on the side of my house, so the unit had no power. I re-inserted it right side up into the power box and the AC popped on just fine. Now I'm wondering if I should call the HVAC company back and leave another message indicating that I fixed their error, or if I should just let them do a service call to see if they can identify their own screw up and see if they try to charge me for it.

I'm tempted to do the latter because I'm a little pissed about another issue. When this HVAC company did their annual checkup on my AC, they told me the run capacitor on my unit is starting to get weak (again, the unit is only 2 1/2 years old). They recommended that I have them install a new Soft Start Kit ($323.51) and High Performance Run Capacitor ($319.82) for a total of $643.33 plus tax. Now I know little about HVAC, but I'm pretty sure I can pick up a brand new capacitor for around $30 and install it myself after watching a YouTube video.

It just torks me off how these companies rip folks off. I'm still trying to decide if I should let them come to my house to see if they charge me for fixing their own screw up.
All equipment manufacturers offer a 5 year parts warranty and 10 year if registered. Not sure why they would charge for that other than 30 minutes labor.
 

flycy

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Jul 17, 2008
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Crescent, IA
Here is my HVAC complaint:

2 weeks ago it was identified that my coil was leaking; we replaced that.

1 week ago the heat pump at an investment property was drawing over 80amps and tripping the breaker. So had a new heat pump, air handler and water heater installed. The systeM was 15 years old I knew this would be happening soon.

I’ve spent way too much money on HVAC recently!
Yeah, when my heat pump failed at about 12 years I just replaced with a standard HVAC system. It didn't really save money anyway, Iowa climate just too cold for it to be efficient enough and wears the sytem out faster. Developed a leak in the evaporator; regulations seem to change the cooling agent every 15 years or so, so that a simple repair is uneconomical due to the cost of whatever flavor of freon was used a generation prior. (I believe the cost would have been over $300-500/lb) The original gas heater had minimal use and is going strong still 7ish years later.
 

Acylum

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Nov 18, 2006
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I’m no EE but I didn’t know capacitors could get “weak”.
 

NickTheGreat

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Yearly checkups are not necessary. I even asked my friends who own a major HVAC company. The money you spend on checkups won’t save you a part that goes out. It’s going to go
Out regardless. Best solution is to keep the filter up to date. Especially if the unit is basically brand new
My hvac guy says the same. Call him if the a/c doesn't start in the spring. Clean the filter and the outside unit.
 

CyPhallus

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Oct 19, 2021
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I’m no EE but I didn’t know capacitors could get “weak”.
Capacitors actually do degrade and lose capacitance over time, especially in cases where they are consistently exposed to high temperatures. The problem lies with the fact that condenser capacitors are the easiest scam for HVAC companies to run on unsuspecting homeowners. They never even have to go inside.
 

Pope

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I keep thinking capacitors are what allowed Michael J Fox to travel back in time.
 
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