I was a Mediacom customer for years until we moved a year ago. Despite the fact that my neighbor literally 50 feet from my house had Mediacom, I couldn't get it because they hadn't connected to my street yet. So we went with Qwest/DirecTV instead and we're not looking back.
Mediacom's issue is far from just being service-oriented. My service experiences with Mediacom have never been that bad. But they have no innovation to speak of. DirecTV seems to be rolling out some new feature every month or two - like a new digital TV guide, apps to watch your DVR programming on any device, etc. - and Mediacom does nothing.
I can't see myself going back.
Exactly. DirecTV is way ahead on things like that. Mediacom's DVR service has a lot of little things that seem like easy fixes (much less space for saved shows, recordings stop before episodes are over, impossible to get the timing right when fast-forwarding shows) it just seems like they don't even care to try. At least DirecTV and some other companies seem like they are trying to keep up with the competition.
Mediacom has me cornered because I live in an apartment complex that does not allow satellite dishes to be installed on the property. So I don't have any other choices. The amount I am paying for cable and internet about makes me cry every month I see the bill.
I will give them props on their internet though, as they are easily the fastest and most reliable provider that I have used to this point. Just wish I wasn't forced into knowing this due to a monopoly-type situation..