- Mar 27, 2006
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It's Walmart. I'm sure far more obvious attempts at shoplifting have been tried... this week.
The worst customer service you've ever received
- Thread starter Mr Janny
- Start date
It's Walmart. I'm sure far more obvious attempts at shoplifting have been tried... this week.
I see that it's not - but that whole dialog seems kinda fishy. I would've either hung up & called back, demanded to speak to a supervisor, or any number of things - than continuing to talk for 8 minutes with that idiot saying the same thing.
That being said.... wow!
That being said.... wow!
If this is true, I would like to hear what happened in the previous 10 minutes. Anymore I am highly doubtful of any of these stories that you read that cause such an outrage.
I would at least have the decency to open the box and stuff the diapers down my pants.
Sprint has gotten me beyond ****** off a couple different times. Their customer service help line is a complete waste of time. Got me mad enough to swear in front of my kid, and I NEVER do that. I'm probably more upset at myself for letting that happen, TBH.
It's sad how a large company really doesn't care about their existing customers. It's all about generating new business.
It's sad how a large company really doesn't care about their existing customers. It's all about generating new business.
Ordered some recording equipment from Kraft Music in late April. It was in stock and was supposed to make it to me in three days. A week later I call to ask about my order and they tell me that I must've ordered immediately after they ran out of stock. That's fine, things happen. But by the time they give me an update as to how long it's going to be (1 month), all the deals on the other websites are gone. So I stick it out because it really was a great bundle for the price. The stuff ends up taking 2 months to ship, and they ship it to... Madison, Wisconsin. I call UPS and they tell me that I have to take it up with Kraft Music, only they're closed. I call the next day, and they tell me that the wrong label was placed on my box. So it took 2 extra months, was sent to the wrong state, and when I finally received a different order of the product, the box was in such bad shape that everything had nearly fallen out of it.
That said, the people I spoke to from Kraft were friendly and wanted to keep me happy, it was just a cruddy situation and I probably should've been given a small price reduction.
That said, the people I spoke to from Kraft were friendly and wanted to keep me happy, it was just a cruddy situation and I probably should've been given a small price reduction.
- Mar 27, 2006
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I try to use websites when I can, and make use of technical support online chats where possible. Verizon can do most stuff via online chat. It's easy, and can generally be done on my timeline. Not to mention, you can mess with them and make them wait for you if you choose, so there's a little payback.
I've been a Mediacom customer since the 80s. Never once have they given me poor customer service. The closest was when I was working at home in 2003, and kept losing Internet when it got real cold. After three days of not determining the issue, I asked the service department to remove the charges for every day until this is fixed. They fixed it the next day.
However, once I was helping my daughter get her computer fixed at Best Buy, trying to invoke their replacement guarantee. By about the fifth trip there in two years, I was so ****** talking to the guy, that I took off my coat and was screaming right in his face. I had a complete meltdown. Funny thing was, unknown to me, my brother was standing right behind me in line watching the entire scene. Two trips later, they finally replaced the computer.
Their replacement guarantee is three repairs, and you get a new computer. However, the fine print is, if they cannot find a problem, it is not considered a repair.
However, once I was helping my daughter get her computer fixed at Best Buy, trying to invoke their replacement guarantee. By about the fifth trip there in two years, I was so ****** talking to the guy, that I took off my coat and was screaming right in his face. I had a complete meltdown. Funny thing was, unknown to me, my brother was standing right behind me in line watching the entire scene. Two trips later, they finally replaced the computer.
Their replacement guarantee is three repairs, and you get a new computer. However, the fine print is, if they cannot find a problem, it is not considered a repair.
To be fair, a simple explanation of why he was canceling the service would have probably ended the conversation pretty quickly. I have never had this much trouble with customer service, but then again, I usually answer the simple questions that are asked.
My wife works for the Mayo Clinic in their insurance customer service department. I hear daily stories about how bad callers are. Very taxing on the emotions especially given the high dollars that are usually involved. I have new respect for those who work in customer service. It ain't easy.
But this guy needs to be out of a job. Yikes. Let it go.
But this guy needs to be out of a job. Yikes. Let it go.
- Mar 27, 2006
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That reminds me of the whole Penny Arcade/Ocean Marketing saga.
http://penny-arcade.com/news/post/2011/12/27/just-wow1
http://penny-arcade.com/news/post/2011/12/27/an-update1
If you're not familiar with Penny Arcade, it might be a little tough to understand what's going on, and there's a bit of NSFW language, but it's still a good read. The customer service guy had no idea the kind of "dickwolves" he was messing with.
It does seem that rep had an answer for every reason you might give, though. And wasn't going to accept any reasoning.
(that probably was the first 10 unrecorded minutes the story claims)
I have to say - the rep convinced me. Why does he want to disconnect? Pretty shady stuff there.
This is true and when faced with this question in the past I just give them a quick reason why and move along. However it does bring up a good point that although the business needs feedback to know what they are doing wrong, in the end the customer shouldn't have to provide a reason if they don't want to.
I hate when they ask for a phone number. I bought some clothes from a place that wanted my phone number. I told the lady, "I'm just buying clothes from you, we're not dating." And she said, "well, I just need the phone number so I can process the sale; I can't process the sale without a phone number." I said, "OK, I'll just leave these clothes here and go buy my clothes somewhere else." She said, "Oh, no need to do that, I think I can figure out a way to bypass the phone number." I said, "somehow, I thought you could."
I'm a very bad customer because I go into the experience with the credo, the customer is always right, in the back of my mind. Somehow, a lot of them don't like that.
I had this same issue with Mediacom but I didn't catch it for almost a year. They did handle it as soon as I let them know though.
- Mar 27, 2006
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The rep already knew why they were disconnecting. They'd moved and gone with another service. What more explanation does he deserve?
