Why I hate Apple stores

Alswelk

Reason in Revolt
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Why the heck would you want to own a computer for a decade anyway? Sure, it's nice that it can, but computers are pretty much ridiculously obsolete by the time they're 5 years old and need to be replaced if you want to be able to keep up with programming anyway. I was actually kind of glad my 6+ year old Gateway crapped out on me last year because it was beginning to get much harder to find software it could actually run (Vista, Adobe CS3, just about any game) and gave me a good excuse to go out and purchase a new one.

See, this gets into the whole 'computer-use' philosophy, and the question of whether or not programs/operating systems are just becoming bloated. Take a look at Office, particularly Word. Have there been really significant changes to the way Word operates in the last 6 or 7 years? Not really, it functions basically the same way as it did, barring a few minor additions. But will Office 2007 run (well) on a computer manufactured in, say, 2002? Probably not.
 

Angie

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Other than my first iPod (which I got at Best Buy), I've gotten the other four on their website - despite a tiny bit of a wait, it's worth it. You can engrave it and everything, and just let them ship it to you.
 

cycloneG

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See, this gets into the whole 'computer-use' philosophy, and the question of whether or not programs/operating systems are just becoming bloated. Take a look at Office, particularly Word. Have there been really significant changes to the way Word operates in the last 6 or 7 years? Not really, it functions basically the same way as it did, barring a few minor additions. But will Office 2007 run (well) on a computer manufactured in, say, 2002? Probably not.

You're not a fan of the "Ribbon"?
 

aeroclone

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Oct 30, 2006
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:biglaugh: I didn't realize the Buckle Challenge was so widely known.

I didn't either. To make sure we are all thinking of the same thing, are you guys talking about trying to go into the Buckle, touch the back wall of the store and get out without a sales person talking to you?

.... Perhaps I need to go challenge the Apple store over my lunch...
 
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Alswelk

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Why the heck would you want to own a computer for a decade anyway?

lol, I suppose I should add that, until a couple months ago, I used a Macintosh SE/30 (manufactured in 1989) on a pretty regular basis. And it could do basically everything you need a modern computer to do (Word process, browse the internet, etc.)
 

bos

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I didn't either. To make sure we are all thinking of the same thing, are you guys talking about trying to go into the Buckle, touch the back wall of the store and get out without a sales person talking to you?

.... Perhaps I need to go challenge the Apple store over my lunch...


YES!
 

CompCy

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I'm on my 3rd Ipod. My first one was a mini and it performed fine, my second was a standard Ipod it gave out about 6 months after warranty, and my Ipod touch which is 6 months old gave out yesterday. I have a ton of electronics and nothing else that I've ever owned has broke.....ok one power supply was bad in my PC.

You would think I would have a problem with the Ipod's themselves but my beef is with their service.

They have this "edgy" practice where you don't stand in line. You find a salesperson to schedule a time for you to walk up to the front desk for help. So here is an example of how that worked for me.

#1 Go into the Apple store with my broken Touch

#2 Find a sales guy to help me out

#3 Tell the sales guy that the Ipod has a black screen of death and that I've also tried to plug it into the wall power outlet adapter and did the reset command.

#4 Sales guy does the reset command and the power outlet adapter thing. Neither works. "I need to schedule you a time with one of our technicians. It's going to be 45 minutes"


#5 Came back in 45 minutes and saw my name on their LCD. Still stood in line until everyone was done. Had to repeat the whole story to the "tech guy". The tech guy tried the wall power outlet adapter and the reset command. He then said "hmmmm looks liek you'll need a new one, here you go". Gave me a new Touch (may be referbished).


So why did I have to go through 45 minutes of that crap? I will never buy another Apple product in my life.

I won't go into any Apple vs PC debate, but a solution for you is:

1.) Go online to Apple Retail Store - Genius Bar
2.) Schedule an appointment
3.) Show up for appointment
4.) Get new iPod

I have done the same thing as you and waited around, but after I learned you can schedule it online, it's not really a big deal.
 

dmclone

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I won't go into any Apple vs PC debate, but a solution for you is:

1.) Go online to Apple Retail Store - Genius Bar
2.) Schedule an appointment
3.) Show up for appointment
4.) Get new iPod

I have done the same thing as you and waited around, but after I learned you can schedule it online, it's not really a big deal.


They need to advertise this more instead of those pc/mac debates.
 

AirWalke

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Aug 7, 2006
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I'm with everyone else... 45 minutes of waiting, and you're complaining about them replacing your iPod on the spot? I wish I got that kind of service their.

While their in-store customer service absolutely rocks (no more than a few days turnaround to ship my laptop for repair, and returned), I'm still kind of peeved that I've had to replace my laptop's logic board 3 times under warranty, and they never gave me any option for a complete replacement. Now I'm sitting with a ticking time bomb that's out of warranty, just waiting for the same logic board problem.

Like I said before, if it weren't for their customer service and quick repairs, I'd be absolutely done with Apple at this point. But even if they happen to make a faulty computer, they do take care of their customers extremely well. I had my girlfriend go in with a dead RAM stick to the Apple Store, and they gave her a brand new stick of RAM that was double the size of her former memory, no strings attached. I dare you to find any of that kind of service from Dell or Best Buy.
 

jdoggivjc

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Sep 27, 2006
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lol, I suppose I should add that, until a couple months ago, I used a Macintosh SE/30 (manufactured in 1989) on a pretty regular basis. And it could do basically everything you need a modern computer to do (Word process, browse the internet, etc.)

Could you play Warcraft on it? :twitcy:
 

flynnhicks03

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I won't go into any Apple vs PC debate, but a solution for you is:

1.) Go online to Apple Retail Store - Genius Bar
2.) Schedule an appointment
3.) Show up for appointment
4.) Get new iPod

I have done the same thing as you and waited around, but after I learned you can schedule it online, it's not really a big deal.

Unfortunately, they weren't just handing out new/refurbished iPods to everyone that had problems today. I was told I can have it repaired or trade it in. That sucks.
 

dmclone

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Oct 20, 2006
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Unfortunately, they weren't just handing out new/refurbished iPods to everyone that had problems today. I was told I can have it repaired or trade it in. That sucks.

If you trade it in are they going to give you the original price you paid?
 

AirWalke

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Aug 7, 2006
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They have the functionality and any USB mouse will work on them.

Yes, they've even had the functionality built in for awhile now. In the past, the "right click" has been Command+Click, but I've always been able to bind a secondary button on my mouse to that keystroke... And I've owner Macs my entire life. Apple discouraged use of the right click for a long time by shipping their computers with one button mice, but it's never been impossible. Even their new Mighty Mouse has a secondary button, although it's very poorly implemented.
 

everyyard

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I'm on my 3rd Ipod. My first one was a mini and it performed fine, my second was a standard Ipod it gave out about 6 months after warranty, and my Ipod touch which is 6 months old gave out yesterday. I have a ton of electronics and nothing else that I've ever owned has broke.....ok one power supply was bad in my PC.

You would think I would have a problem with the Ipod's themselves but my beef is with their service.

They have this "edgy" practice where you don't stand in line. You find a salesperson to schedule a time for you to walk up to the front desk for help. So here is an example of how that worked for me.

#1 Go into the Apple store with my broken Touch

#2 Find a sales guy to help me out

#3 Tell the sales guy that the Ipod has a black screen of death and that I've also tried to plug it into the wall power outlet adapter and did the reset command.

#4 Sales guy does the reset command and the power outlet adapter thing. Neither works. "I need to schedule you a time with one of our technicians. It's going to be 45 minutes"


#5 Came back in 45 minutes and saw my name on their LCD. Still stood in line until everyone was done. Had to repeat the whole story to the "tech guy". The tech guy tried the wall power outlet adapter and the reset command. He then said "hmmmm looks liek you'll need a new one, here you go". Gave me a new Touch (may be referbished).


So why did I have to go through 45 minutes of that crap? I will never buy another Apple product in my life.

I love apple. But in your case it seems like it took you a long time to get to this conclusion. I would suggest the problem is not with apple but with you and apple.
 

LeBron

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Nov 12, 2008
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What do you keep doing to your ipods? I've had my touch for like 7-8 months, dropped it countless times, and it still works fine.
 

dmclone

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What do you keep doing to your ipods? I've had my touch for like 7-8 months, dropped it countless times, and it still works fine.

I don't know what happened to the Touch. One minute it was working fine and the next minute it was black.

My other ipod had a bad hard drive. For months I could here it spinning.

I've never dropped an Ipod and in truth I rarely use them.