As much as I hate working in the office, I did have a situation last week that worked a lot better by being in the office. We had a corporate wide outage that we had to triage. The event lasted about 30 minutes, and went more smoothly than when we were all at home.
Out loud
Jason-"Mark from accounting just reported that he is unable to get into ****"
Fred-"Yep, same for me"
Tony-"Me too. Looks like we need to call a severity event. What are we thinking?"
Jason, Fred, Eric-"One","One","One"
Tony-"Ok, Eric can I have you handle communication on this one? Jason you work with the vendor. I'll work with the command center"
That right there took less than a minute. We then had to get on Teams and tell the rest of the team who works remote. Not sure who actually read that message, but one of them offered to help.
We then all gathered in a drop in conference room and worked to identify the issue and get all parties involved that needed to be there. There were about 10 people in the room and their chit chat amongst themselves helped identify that the problem had to be on the vendor side, which was confirmed a few minutes later. Since this was a vendor issue, are hands were somewhat tied, but we did discuss best practices if this happens again.
With all of that said, this was the first time in the last year that I've seen a huge benefit. It's clear that our most experienced team members, who are primarily office-based, played a pivotal role in resolving the issue efficiently.