There's a lot more smack and bravado than brains on display in this thread.
Pollard's response was incredibly stupid and shortsighted. The response, if any, should have been to the effect of, "thanks for your thoughts, I hope we're able to win you back as a fan in the future."
That, or nothing.
Pollard's response, having now been made public, will justifiably offend a lot of people who consider themselves die-hard ISU fans. My guess is that an apology will be forthcoming from Pollard. And it turns out that Pollard's assumptions about whether the kid and his family have supported ISU athletics as ticket buyers were dead wrong.
I can't believe Pollard allowed one of these kinds of e-mails, of which AD's regularly get a truckload, to get under his skin enough to respond as he did. It really doesn't speak well of Pollard's maturity or judgment.