FYI - Screen shots will no longer work for ticket entry at games

[CyDude16]

This isn’t new tech. Is this a Ticketmaster issue, ISUAD issue, both? What wasn’t working that works for other things?

Ticketmaster issue and fan issue.

 

[kingcy]

We went in about 30 minutes before kickoff. Almost no line. Maybe it’s a matter of people just planning to give it a little extra time?

That have never been an issue in the past. Today was a trainwreck. If they want people to go in early they need to start serving beer and putting games on the big screens. Not many want to sit in their seats very long before a 4 hour game.

 

[kingcy]

So For the people that actually got their tickets to scan....My 4 never was able to read.
I was told it still took longer because the tap feature is not like scanning a bar code and almost instate, it takes a while for each ticket to read.

But With that had 4 tickets today and none were able to be read. Tried and tried and they finally just waved us in. Same with the people in front and behind us. I waited for about an hour and the heat in that crowd with no air movement was pretty bad. Then they didnt have the awnings over the entry like in years past and it got pretty unbearable.

The stupid turnstiles would not turn unless your ticket read, and well a ton of people could not get their tickets to read.

And yes I had them in my google wallet and everything like every other digital entry venue. It was a mess, from what people have said there was less problems with apple wallet, but all I know google wallet didnt work at all, for me.

Dont know what the answer is now, that they implemented this but I would hope they work on things this week, because it was terrible.

We had the same issue 3 of our 4 tickets would not scan. The did everything like I was supposed to and they didn't scan. Nothing seemed to work. This situation is on the athletic department. They will blame the fans. JP and staff will take no responsibility for what happened today.

 

[kingcy]

Ticketmaster issue and fan issue.

There is an issue with Ticketmaster to the app or Cyclones.com, to wallet.

 

[ImJustKCClone]

I have verizon and had no issues. i have an android phone

Yeah I had 4bar 5G all day on Verizon .

Do you have the basic plan or the higher plans? I was able to stream all day, but my kids with the lower level my plan service couldn’t get much data connections. I think they were being throttled due to the congestion

Verizon and I had data all game.

Whoever did the data upgrades needs a raise.

I'm definitely sensing a trend here...

We have a top of the line Verizon plan, my phone is a Galaxy S23+, about six months old; his is an S22, about a year old. I have no idea what the issue is...

Verizon just hates me.

 

[Die4Cy]

Verizon just hates me.

Don't say that.


Verizon hates everybody.

 

[Trice]

There were some calls to do that from the back of the line, at the North gate, but if it happened, it was after we got through. I understand the sentiment, but I disagree with the mob mentality. Those workers didn't have any control over the new system. Not their fault. Rushing the gates is how people get hurt.

I was at the south entrance too. As far as I could tell it wasn't so much a mob as much as people just deciding to walk in. But I wasn't up front, either, so I could have missed something.

People were quite patient in difficult circumstances for a long time. This was disastrously managed.

 

[CyDude16]

That have never been an issue in the past. Today was a trainwreck. If they want people to go in early they need to start serving beer and putting games on the big screens. Not many want to sit in their seats very long before a 4 hour game.

North gates are almost always backed up in years past.

 

[mark42]

I recently switched to Verizon.
I was told that if I qualified for a business plan, (slightly higher priced) I wouldn’t be throttled down at big events , like at football games, (His exact words) the less expensive personal plans can be throttled down at big events, as business plans have “priority”, again his words.
I wasn’t at the game today, so no take from me on my experience. Just adding to the debate.

 

[CyDude16]

@CyDude16 you threw up the dumb care to back it with a statement? I said very little negative in that post.

Because you’re judging something completely based off construction just starting. And I wasn’t the only one that dumbed it.

 

[danvillecyclone]

It was a lot easier getting into the games Pre-Dan McCarney.

Just sayin.

 

[keepngoal]

I recently switched to Verizon.
I was told that if I qualified for a business plan, (slightly higher priced) I wouldn’t be throttled down at big events , like at football games, (His exact words) the less expensive personal plans can be throttled down at big events, as business plans have “priority”, again his words.
I wasn’t at the game today, so no take from me on my experience. Just adding to the debate.

Business plan user for over 10 years…. I experienced the exact thing nearly everyone else experienced in years past… no data/signal.

 

[NWICY]

Because you’re judging something completely based off construction just starting. And I wasn’t the only one that dumbed it.

You were the 1st and I wasn't negative IMO. but it really isn't worth arguing about have a good evening.

 

[Trice]

Folks who want to blame old people, or unprepared people, or slow people for what happened today should check out some of the photos floating around on social media today. The number of people waiting to get in on the east side was staggering.

 

[jsb]

Business plan user for over 10 years…. I experienced the exact thing nearly everyone else experienced in years past… no data/signal.

I have US Cellular and I had the best signal I've ever had in Jack Trice---by far! I could check the CBS Sports App and the Weather Channel App.

 

[SEIOWA CLONE]

We were able to do that. Scanned all 5 at once and the turnstile would allow that many people through after. You don’t have to scan then let one through then scan again.

On the barcodes, it was a bit odd in that my dad with his Apple wallet got a barcode. My Apple wallet used NFC. I don’t know what settings were different, but the NFC worked so much better than trying to scan just because of the way you had to stick your phone into the scanner in a certain way.

I scanned our four tickets and we all walked in together. Its going to take time for everyone to get used to the system. I never could get my parking pass to move over to my digital wallet, the tickers were there, but not sure what was going on with the parking pass. I just kept the ISU app open when we drove up and had them scan it that way.

 

[wxman1]

My parents were turned away from entering C1/C2 at 10:30 because “it’s closed for the spirit walk.” That was a new ine

 

[CT clone]

Here is an idea where everyone wins - just like TSA, give everyone the option to have a fast pass for $75 where you can check in online and all you have to do is walk through any number of gates without having to additionally scan your ticket and that $75 donation goes to the We Will collective. The people who sign up get faster entry, the people who don’t have shorter lines, and We Will and our athletes win.

 

[Cyballz]

Here is an idea where everyone wins - just like TSA, give everyone the option to have a fast pass for $75 where you can check in online and all you have to do is walk through any number of gates without having to additionally scan your ticket and that $75 donation goes to the We Will collective. The people who sign up get faster entry, the people who don’t have shorter lines, and We Will and our athletes win.

YES! after you donate they give you your fast pass and you have to get that scanned at the fast pass entrance. To make room for the fast pass entrance they'll close off one of the entrances, so then it'll be so congested at the other entrances everyone will buy the fast pass and make the collective millions!

 

[Trice]

Here is an idea where everyone wins - just like TSA, give everyone the option to have a fast pass for $75 where you can check in online and all you have to do is walk through any number of gates without having to additionally scan your ticket and that $75 donation goes to the We Will collective. The people who sign up get faster entry, the people who don’t have shorter lines, and We Will and our athletes win.

Sounds like a great way to make a huge number of fans recoil and just not renew their tickets. I wouldn't stand for being treated this way. It's the minimum level of customer service to expect entry into the stadium in a reasonable amount of time.