We’re still working through what a post-Covid world looks like, but one thing that seems pretty clear is we need to continue to allow life and work to happen together. What that looks like is complicated, but an employer shouldn’t just expect a parent to willingly pay $10-$12,000/year for daycare when they were making it work. They also shouldn’t just expect people to flip and go back to 40 hour week in the office when they’ve gotten used to scheduling things here or there during the day, taking an occasional trip to the park with their kids for an hour…or even meeting a friend for lunch or coffee. Especially when we know that people actually perform better when they get their head out of a screen for a bit.
Part of that is (in my opinion) adjusting expectations for how we expect to interact with a company. If you expect someone to be answering your call and send you forms or provide on-demand assistance, you might have to deal with an overseas customer service rep. While a Mom may be able to provide more of the type of interaction you’re used to, but maybe that means she’s calling you back in two hours…or the next day. Just some thoughts. Obviously feel free to chime in and/or disagree.