out of curiosity, how would you have handled the criticism? told the kid thanks for the input? we will keep an eye on it? not replied at all?
i can see it now-i emailed him my complaint, and he didn't reply!! he must not care about the average fans voice!!!
or this-he blew me off with an automated email!! he doesn't even pay attention to what the little man says!!
you guys need to get your panties out of a bunch on this deal.
Here's how I would have personally done it if I were in JP's position:
I would have probably said "Thanks for your input. Do you have any suggestions for how we can improve the program?" Then considering I would have responded nicely...I'd gauge how he responds back to me if he does.
1) Does he respond in the same manner as he originally wrote me or does he tone it down and be more courteous?
2) If he provides what I requested and since I have a lot of knowledge in the subject, I'd judge whether what he says might have weight or not regardless of whether he's provided money to the program or not.
3) If what he says on the return isn't anything great, I'd say "Thanks for the input and supporting Cyclone athletics. We will keep your suggestions in mind."
4) If what he says on the return is great and I think it has weight, I'll start a dialogue with him for his suggestions until no more can be said to further a conversation.
5) If he responds in a nasty manner, giving me **** again..I don't respond at all, I say a bunch of swear words out loud under my breath, and then I go to the gym for 90 minutes to work off steam. If he writes me any other letters, I don't even read them and I delete.